We offer shipping to the 48 Contiguous States.
Our goal is to offer you the best shipping experience. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
If your order is in stock and we processed the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. Please allow 24-48 hours before tracking your order.
If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
When multiple items are purchased they will arrive in different packages to expedite the shipping process.
After your order has shipped, shipping takes anywhere from 3 - 10 business days. Allow extra time for delivery for remote addresses. We do not ship to a PO Box address.
You will be contacted to schedule delivery for all LTL (less-than-truckload) shipments. If you cannot be there to accept the product(s), someone on your behalf may accept the package. However, you are still subject to our Terms and Agreements. The carrier will not ship the product(s) until you provide them with a delivery date and time. If no one is there during the arrival of your product(s), you will be subject to a re-delivery fee if you wish to have it delivered again.
When placing an order(s), please provide us with your best contact phone number and email. The carrier will contact you so that they can schedule an appointment for delivery. If we cannot contact you to set up a delivery appointment, you are then subject to storage fee.
Free shipping only applies to curbside delivery. The carrier is only obligated to deliver your product(s) to the curb. The product(s) will likely arrive in numerous boxes, so it is recommended that you have a few people on hand to assist you when the product(s) arrive.
Threshold Delivery applies to delivery to the first dry area. This can be either the garage or covered porch. This is not an inside delivery.
Due to COVID-19 we are not able to offer in-home delivery at this time.
All products are inspected prior to shipping. We stand behind our products and we will make every effort to resolve any problem to your 100% satisfaction. We reserve the right to repair, replace the defective part, or replace the entire unit at the discretion of the manufacturer.
All shipment claims are subject to carrier's approval.
Please follow these steps:
1. Inspect the shipment carton(s) immediately upon arrival while the carrier is still on site.
2. Inspect the actual products in case of damages found on the carton(s).
3. Make notation of any shortage, any minor or major imperfection of the packaging, any product damage and any delivery/inspection problem on the Bill of Lading before signing. Otherwise, any problem reported afterward may be voided or reduce the liability of the carrier by 70% or more.
DO NOT ACCEPT SHIPMENT WITHOUT PROPER NOTATION ON THE CARRIER'S PAPER
4. Provide description of the damage/shortage and supporting photos within 24 hours of delivery. Email us at email@example.com to begin the process of submitting a claim.
5. Retain all original packaging in case of any damages until further notice.
Do not sign for obviously damaged items. If you feel that the damage to the packaging is significant, note the damages on the Bill of Lading and refuse the shipment. Contact us with descriptions and supporting photos.
* For all Silkroad Exclusive products, please contact them the same day at (209) 943-1126 & press 2 to speak with a Customer Service Representative.*
In the event you have signed for a shipment and there is concealed damage do not throw away the packing materials or cartons or there will be no basis for a claim. Contact us no more than 24 hours after receipt of goods. Not doing so in the 24 hours period after receipt results in waiving your right to a claim.
*Please note the surface characteristics of natural marbles are very subjective. Natural veining, crystal line, local crystallization sometimes can be interpreted as imperfections. All our products have gone through 100% inspection at the factories and distribution centers before freight shipping. We do not consider these characteristics as reasons for delivery refusal or returns. Returns and refusal of delivery is reserved for freight damage, wrong item, or factory defects approved by the manufacturer.
Due to the contrast of your monitor when viewing the product(s), color may appear different. Therefore, it cannot be construed as defective, damaged or product being given incorrectly.
Please refer to our Returns policy.
Please contact us at firstname.lastname@example.org.
*Please do not contact the manufacturer*
Rayne's Vanities is not liable for any labor or material charges, loss of time, loss of profits or any incidental expenses.