Silkroad Exclusive - Warranty and Care


If a Silkroad Exclusive (Seller) product is found to be defective in materials or workmanship after inspection by an authorized representative of Seller, the part or product will be repaired or returned for a replacement or a refund will be issued for all defective or missing part(s) or item(s) as a result of manufacturing defects, at Seller's sole discretion. This limited warranty is for a period of ninety (90) days from the date of purchase. This limited warranty applies only to the original installation and to the original purchaser in the United States of America, and is not transferable by the original purchaser. Upon the transfer of the product by the original purchaser to a third party, all warranties terminate. In the event of a limited warranty claim, proof of purchase will be required. The Buyer shall at its own expense apply for and obtain any permits and inspections required for the installation and/or use of the products. Seller makes no representation that the products or services will conform to any federal, state or local laws or ordinances, regulations, codes or standards. This limited warranty is voided if the product has been moved from its initial place of installation; if it has been subjected to faulty maintenance, abuse, misuse, accident or other damage; if it was not installed properly; if it was modified or altered in any way. Silkroad Exclusive Inc maximum limit of liability under the limited warranty shall be the actual cash value of the product, excluding shipping and handling, at the time the buyer returns the product for repair, which determined by the price paid by the buyer for the product less a reasonable amount of usage. The Sellers option to repair or exchange the product under this limited warranty does not cover any labor or other costs of removal or installation. The Seller shall not be liable for any labor or other costs or be responsible for damages to or replacement of substrate to which this product has been attached or for the cost of repair or replacement of any installation materials, including but not limited to, tiles, faucets, etc. This limited warranty does not cover (i) any liability for incidental, special, consequential, indirect or liquidated damages attributable to a product defect or to the repair or exchange of a defective product, all of which are expressly excluded from this limited warranty, and hereby expressly disclaimed; or (ii) any implied warranties including those of merchantability or fitness for a particular or intended purpose; or (iii) the extension beyond the duration of this limited warranty of any implied limited warranties, including those of merchantability or fitness for an intended purpose. If a product is defective or damaged in any way before or during installation, do not install it. Only approved cleaning materials shall be used with this product, and failure to use approved cleaning materials shall void this warranty. This warranty does not apply to, and there shall be no manufacturer liability for, defective installation work or any defective work done by any other individual or entity, nor does it apply to. SELLER IS PROVIDING THIS WARRANTY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.


At Buyer’s request, Seller or its representative may furnish technical assistance, advice and information with respect to the products at Buyer's risk. It is expressly agreed that Seller is under no obligation to provide such assistance or information and that any assistance or information is provided “AS IS” and without any warranty of any kind. It is the responsibility of Buyer to determine if such advice is suitable. Seller will not be liable to Buyer for any technical assistance or in formation related to the products given by Seller or any suggestions by Seller regarding the use, selection, application or suitability of products.


Seller shall not be responsible for any losses or damages sustained by the Buyer or any other person as a result of improper installation or misapplication of the products. Buyer shall defend, indemnify and hold harmless Seller and its agents and employees from and against any loss, damage, claim, suit, liability, judgment or expense (including, without limitation, reasonable attorney's fees and costs) arising out of or in connection with any injury, disease or death of persons (including, without limitation, Buyer's employees and agents) or damage to or loss of any property or the environment, or violation of any applicable laws or regulations resulting from or in connection with the sale, transportation, installation, use, or repair of the products by Buyer or of the information, designs, services or other work supplied to Buyer, whether caused by the concurrent and/or contributory negligence of Buyer, Seller, or any of their agents, employees or suppliers. The obligations, indemnities and covenants contained in this paragraph shall survive the consummation or termination of this transaction.


To avoid any dirt or stain from getting into the stone, we highly recommend that the stone is sealed before installation. We recommend using mild soap and microfiber to clean the surface. Due to the nature of our all natural stones, our stone counters and/or sinks may have a variation in color, discolorations or other such related birthmarks. Silkroad Exclusive uses all natural stones that come from the Earth, formed in natural processes, and so may contain imperfections.

Steps to take care of the vanity:
1. Only use mild soap and microfiber cloth to clean the stone
2. Make sure the vanity is clean and completely dried
3. Apply sealant onto the stone per the instructions on the sealant
4. Sealant may need to be re-applied every 6 months or once a year per instructions. Sealant can be purchased at any of your local home improvement stores.

1. If there is a watermark, grease and/or oil stain, you can purchase stain remover from your local home improvement store for your stone type. Follow the instructions provided with the product.
2. Once the stain is removed, clean the countertop and wait for it to completely dry.
3. Apply sealant as instructed on the product.


Marble stone is metamorphic rock formed from fairly pure calcite crystals in its parent limestone or dolomite rocks that have heated, softened and then crystallized naturally over a long period of time from the immense pressure in the earth's crust. These forces cause the limestone to change in texture and mineral makeup. This process is called recrystallization. Limestone is originally made up of shells and bones of ancient sea creatures that fell to the sea floor millions of years ago. The calcium in the bones and shells combines with the carbon dioxide in water to form calcium carbonate. The fossilized materials in the limestone, along with its original carbonate minerals, recrystallize and form large, coarse grains of calcite, which is the basic mineral structure of all marble. Marble is formed with a medium density and pores.

Travertine also began as limestone, which over time - through geological shifting - found its way deep in the earth. The porous nature of limestone derives from small bodies of standing water and rock called Aquifers. This is the water of ice age melting, which sank below and was absorbed by layers of limestone. Because of the earth's hot inner core, the water rises as steam and hot pressurized water that forms hot mud baths. This rising hot water dissolves the limestone and brings with it a small particle from below, forming mud beds on or near the surface. If enough time passes and the mud beds cool, they will crystallize into a solid stone call travertine. Travertine is formed with a low density and pores.

Granite began as liquid magma in the center of the earth. It is a different type of stone, called Igneous. The ingredients that make granite are minerals known as feldspar, quartz, and mica. The major mineral ingredient of granite is feldspar. Due to the extreme pressure within the earth and the absence of atmosphere, granite is formed with a high density and no pores.